Shipping Policy

At Chaitanya Ayurveda, we prioritize delivering an exceptional customer experience that encompasses not only the quality of our authentic Ayurvedic products but also a seamless and reliable shipping process. This Shipping Policy outlines all relevant details regarding order processing, shipping methods, delivery timelines, tracking, and related terms to ensure transparency and convenience for our valued customers.

1. Order Processing Time

  • All orders received are carefully reviewed and processed within 1-2 business days from the time of order confirmation, excluding weekends and public holidays.

  • Orders placed after 12:00 PM IST will be processed on the next working day to maintain the highest quality standards.

  • During peak seasons, festivals, or promotional periods, processing times may be extended. We will notify customers promptly if any such delay occurs.

2. Shipping Methods and Carriers

  • We offer standard shipping services throughout India using reputable courier partners known for timely and secure deliveries.

  • Depending on your location and order specifications, shipments may be dispatched via multiple courier providers to ensure the fastest and safest delivery.

  • Express or expedited shipping options may be available for select products or locations at an additional cost. Availability and pricing of expedited shipping will be displayed at checkout.

3. Shipping Charges

  • Shipping fees are calculated based on the total weight, dimensions, and delivery address of the order.

  • Any applicable shipping charges will be clearly displayed during the checkout process before finalizing your purchase.

  • We offer free standard shipping on orders exceeding a specified amount, which may vary during promotional offers or seasonal campaigns. Details of such offers will be available on our website.

  • Customers are responsible for any customs duties, taxes, or fees applicable to their order, in case of future expansion to international shipping.

4. Estimated Delivery Time

  • For standard shipping within India, the estimated delivery time is 3-7 business days from the date the order is dispatched.

  • Delivery timelines may vary depending on factors such as the delivery location (urban or remote areas), courier partner logistics, weather conditions, or unforeseen delays beyond our control.

  • We advise customers to anticipate possible delays during festivals, public holidays, or extraordinary circumstances.

5. Order Dispatch and Tracking

  • Once your order has been processed and dispatched, you will receive a shipping confirmation email containing a tracking number and courier details.

  • You can track your shipment in real-time through our website’s tracking portal or directly on the courier company’s official tracking page.

  • If you experience any issues with tracking, our customer service team is available to provide assistance and updates.

6. Delivery Attempts and Customer Responsibilities

  • Courier partners will make multiple attempts to deliver your order to the specified shipping address.

  • If delivery is unsuccessful after repeated attempts due to the recipient’s unavailability, a notification will be left with instructions on how to reschedule delivery or collect the package from the nearest courier office.

  • Customers are responsible for providing a valid and complete shipping address at the time of purchase to avoid delivery complications.

  • In cases of incorrect or incomplete shipping information provided by the customer, Chaitanya Ayurveda is not liable for delays, failed deliveries, or additional costs incurred.

7. Shipping Restrictions

  • At present, Chaitanya Ayurveda ships exclusively within India and does not offer international shipping.

  • Certain Ayurvedic products may be subject to shipping restrictions due to legal regulations, safety concerns, or courier limitations.

  • We reserve the right to refuse or cancel orders that violate shipping policies or regulatory guidelines.

8. Lost or Damaged Shipments

  • In the rare event that your order arrives damaged or is lost in transit, please notify our customer support team within 48 hours of receipt.

  • We will work closely with the courier partner to investigate and resolve the issue promptly.

  • Replacement or refund requests will be handled as per our Return and Refund Policy, subject to verification.

9. Customer Support

  • Our dedicated customer service team is available to assist you with any shipping-related inquiries or concerns.

  • You can reach us via email or phone during business hours:

10. Policy Updates

  • This Shipping Policy may be updated periodically to reflect changes in our shipping procedures, pricing, or regulations.

  • Customers are encouraged to review this policy regularly to stay informed about our current shipping practices.

Thank you for choosing Chaitanya Ayurveda. We are committed to ensuring your Ayurvedic wellness journey is supported by reliable delivery and exceptional service.